At Soothe and Bloom, we strive to provide high-quality skin care products and excellent customer service. Due to the nature of skin care products and the potential risk of contamination, our return and refund policy is as follows.
Once skin care products have been received by the customer, they cannot be returned or exchanged due to the potential risk of contamination.
This policy applies to all skin care products, including but not limited to creams, lotions, serums, masks, and any other topical products.
We maintain strict quality control measures throughout our manufacturing and packaging processes to ensure that all products leave our facilities in optimal condition.
If you receive a product that is damaged or defective upon delivery, please contact us within 7 days of receiving your order so that we can assist with a replacement or refund.
Please email us at:
Please include the following details:
We recommend that customers carefully review the ingredients list provided on our product packaging and website before purchasing or using any product.
If you experience an allergic reaction or skin sensitivity, please discontinue use immediately and consult a medical professional.
Due to the individual nature of allergies and sensitivities, we cannot accept returns or provide refunds for these cases.
Approved refunds will be processed within 14 working days.
Please note that shipping costs are non-refundable. If your order qualified for free shipping, the original shipping cost from Soothe and Bloom to you will be deducted from your refund.
If an order has not been collected within six months from the collection email notification, Soothe and Bloom is authorised to sell or dispose of the goods.
In this case, Soothe and Bloom will provide the customer with a voucher equivalent to the value of the ordered goods.
Soothe and Bloom reserves the right to modify or update this return and refund policy at any time. Any changes will be posted on our website and will apply to purchases made after the date of the policy update.
By purchasing from Soothe and Bloom, you acknowledge and accept the terms of this Return and Refund Policy.
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