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Privacy policy

Privacy Policy

Your privacy is important to us.

This Privacy Policy explains how Soothe and Bloom collects, uses, and protects your personal information when you visit our website, place an order, or contact us.

Personal Information We Collect

When you use our website or place an order, we may collect personal information such as:

  • Your name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Payment-related information
  • Any information you provide when contacting customer support

Payment information is processed securely through our payment providers. We do not store your full credit card details.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Communicate with you about your order
  • Arrange shipping or collection
  • Provide customer support
  • Process refunds or replacements where applicable
  • Improve our website, products, and services
  • Comply with legal and regulatory requirements

Sharing of Information

We may share your information with trusted service providers where necessary to operate our business. This may include payment processors, courier companies, website platforms, and other service providers who help us fulfil orders and provide our services.

We do not sell your personal information.

Third-Party Services

Our website may use third-party services, including Shopify, payment providers, courier partners, analytics tools, or other apps required to operate the store.

These third parties may collect and process information according to their own privacy policies.

Security

We take reasonable steps to protect your personal information.

Please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Marketing Communications

If you choose to subscribe to our marketing communications, we may use your email address or contact details to send you updates, offers, or product information.

You may unsubscribe from marketing communications at any time.

Accessing or Updating Your Information

You may contact us if you would like to access, correct, or update the personal information we hold about you.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

hello@sootheandbloom.co.za